Enterprise apps · 12 Oct 2026 · 5 min
Why studying ERP buying teams requires more than selecting CIO job titles
ERP decisions are made by committees spanning IT, finance, operations and procurement. Your sample should be too.
An ERP replacement touches every function. The CIO may own the programme, but finance defines requirements and operations lives with the outcome.
Studies that recruit only IT titles systematically miss the criteria that drive vendor shortlists: speed of the financial close, reporting flexibility, and change management.
Ridge recruits across the committee with screening on each person's role in the decision, plus questions on contract stage, so you can segment by where each respondent sits in the journey.